Shipping & Returns
Shipping & Returns
All orders shipped within Australia will be sent free of charge via Australia Post.
Once your order has been dispatched you will be notified by email with a tracking number. All orders placed before 12pm weekdays will be processed and shipped the same business day.
Please ensure you provide a contact number and the correct delivery address details in your order to receive your package within the timeframes listed below. If your details are incorrect, we will not be responsible for loss of any packages local or international.
You will not be required to sign for delivery however we recommend that you provide us with a work address and business name for extra security. We will not be responsible for any loss after the package has been delivered.
Delay to shipping may occur over some holidays or other periods throughout the year. We will endeavour to notify you of any potential delays on our home page as soon as possible.
The postal charge (if any) and estimated time for delivery is as follows:
|Location||Estimated Time||Postal Charge|
|Australia||within 5 business days||Free|
|New Zealand||within 10 business days||$15|
|International||within 10 business days||$30|
All prices on our website are in Australian dollars, including GST for purchases in Australia.
Please note for international orders, our prices do not include local sales tax or import duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Australian GST of 10% will be removed from all pricing for international customers once you have provided your country details.
If you receive a message saying “there are no available delivery methods for your location” or you don’t see your country in the countries list upon checkout, this means that at the moment we are currently not shipping to your country. If your country is not on the list, please contact us and we will do our best to reach you.
We accept payments via VISA, Mastercard, American Express & Paypal. Your payment will be processed via PayPal or our preferred secure online payment gateways. Once your order is approved you will receive an Order Confirmation email.
If you receive your delivery from Wanderluxe Sleepwear and you’re not thrilled about how it fits, we will happily receive your purchase back and issue you with a credit voucher or exchange an item within 14 days of receiving your order. Please be aware that we do not offer refunds unless the goods are faulty. Any garments received after this period will not be accepted. Due to hygiene reasons, we do not accept returns for eye masks.
To return goods, email us on firstname.lastname@example.org with your order details and the reason you wish to return the garment.
All items must be returned in their original condition with all tags attached, unwashed (including dry cleaning), unworn and obviously undamaged. If you wish to exchange, please notify us with your preferred style/colour/size as soon as possible.
We recommend that customers return purchases via registered post so that parcels can be tracked. We cannot take responsibility for your return parcels, so please ensure that you can track your parcel.
All return items must be mailed to:
PO Box 7374, Brighton, VIC, 3186
We will provide a repair, exchange, replacement or refund for faulty goods.
Goods will be classified as faulty at the discretion of Wanderluxe Sleepwear provided that they are damaged when the customer receives them, show a manufacturing fault within 3 months and provided that no alterations have been made by the customer.
To return faulty goods please follow the mail instructions as listed above.
Items damaged as a result of wear and tear are not considered faulty.
We do not refund shipping costs for goods returned, unless your garment is deemed to be faulty.
All exchanges will be posted out at the cost of the customer.
Credit notes are strictly valid for a six-month period. All unused credit after this period will be forfeited.
All items are quality controlled and thoroughly checked for any faults before they are dispatched to customers.
Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
You are responsible for safely packaging your return so it is received undamaged.